What is your warranty policy?Updated 9 days ago

At Growplay Monkey Bars, we take pride in ensuring our products are of the highest quality and durability. That's why we confidently offer a 2-year warranty on all Growplay Monkey Bars frames in the United States, highlighting our commitment to your family's fun and safety.

Warranty Overview

1. 2-Year Frame Warranty: Applicable for all purchases made after 01/05/2024
2. 1-Year Accessories and Powder-Coating Warranty: All included accessories, additional add-ons and the protective frame coating.
3. Promotional Items: Any complimentary items received through promotions have a separate 3-month warranty.

What's Covered

Our warranty serves as a promise that your Growplay products are free from defects, faults or failures as a result of the manufacturing process, and will perform as expected under normal domestic, recreational use. 

What's Not Covered

• Normal wear and tear, including rusting of steel components and UV deterioration.
• Damage from weather conditions (we recommend seeking coverage through your home insurance for such instances).
• Issues arising from incorrect assembly (not following the Growplay instructions).
• Issues arising from installation by a third-party assembly service.
• Deterioration due to neglect in care or maintenance.
• Damage from misuse, custom modifications, or use beyond intended recreational purposes. They are not intended for use as professional gymnastics or other sports, etc.
• Use of non-Growplay components or accessories.
• Proximity damage - where the Growplay product is assembled within 1.6km of a salt water environment or where it is subject to ocean spray.
• Commercial usage of any kind.
• Personal injuries or losses from any exclusions mentioned above.

Customers may be responsible for return shipping costs. The warranty benefits are only applicable to original purchasers and are non-transferable.

Making a Warranty Claim

If you encounter an issue with your product, here’s how to proceed with a warranty claim:

1. Contact Us: Reach out to our customer service team via live chat, contact form or email [email protected]. Please be ready to provide proof of purchase and a detailed account of the issue, including photos if possible.
2. Assessment: We’ll assess your claim to determine if it falls under our warranty coverage. This process may require additional information or documentation from your side.
3. Resolution: If your claim is approved, we’ll provide replacement parts for defective or faulty components at no charge. Please note, refunds are not issued as part of our warranty policy.

Need Further Assistance? 

We're here to help! If you have any more questions about our warranty, what it covers, or how to file a claim, please don't hesitate to contact our dedicated customer service team. We want you to feel secure and satisfied in choosing Growplay for your family’s outdoor fun!